You can find a summary of all your requests and repairs here. Click on each ticket to find out more.
Track My Request
Date of Request
Product
Model Number
Ticket Number
Status
Ticket Type
There is no result.
Request Received
In Progress
Closed
Assigned to Service Center
Acknowledge(ASC)
Under inspection
Under repair
Repair Completed
Good delivered
Cancelled
Request Received
In Progress
Cancelled
Closed
Assigned to Service Center
Acknowledge(ASC)
Under inspection
Under repair
Repair Completed
Good delivered
Service Requested
Under inspection
Under repair
Repair Completed
Service Requested
Under inspection
Pending
Service Requested
Under inspection
Pending
Repair Refusal
Service Requested
Agreement In Progress
Agreement Completed
Service Requested
Agreement In Progress
Agreement Cancelled
Service Requested
Under inspection
Under repair
Repair Completed
Delivered
Service Requested
Under inspection
Under repair
Repair Completed
Collected
Service Requested
Appointment Confirmed
Installation Completed
Service Requested
Assigned to Service Center
Cancelled
Status:
Ticket Number:
Related Ticket Number:
Model Number:
Serial Number:
IMEI:
Pack Number:
Certificate Number:
Order Number:
Contact Information
Mobile Number:
Alternate Contact Number:
Email Address:
My Enquiry
Samsung Reply
Ticket Number:
Date of Request:
Status:
Model Number:
Serial Number:
IMEI:
Contact Information
Mobile Number:
Mobile Number:
Email Address:
Service Centre Information
Address:
Email:
Symptom Information:
Symptom Information
Status:
Ticket Number:
Model Number:
Serial Number:
IMEI:
Service Centre Information
Address:
Symptom Information:
Email:
Appointment Scheduled For
If you have any questions or concerns, please call our Customer Care hotline at 36984698 and quote the ticket number.
My Enquiry
Status:
Ticket Number:
Model Number:
Serial Number:
IMEI:
Service Centre Information
Address:
Symptom Information:
Email:
Appointment Scheduled For
If you have any questions or concerns, please call our Customer Care hotline at 36984698 and quote the ticket number.
Please show the QR code when you arrive at the Customer Service Centre
Address :
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The Reference Number is a 10-digit number starting with 4.
For Mobile Phones, Tablets and Wearables: • You can find your Reference Number in your text message (SMS) from Samsung, my page, repair receipt, shipping label (for Australia Post), or you may contact our support team (via phone or chat).
For Home Appliance products (Washing Machines, Refrigerators, Dishwashers, Vacuums, Microwaves, and Air Purifiers): • You can find your Reference Number in your text message (SMS) from Samsung.
For TV/AV products (Televisions, Soundbars, Blu-ray/DVD Players, Home Theatres, and Projectors): • You can find your Reference Number in your text message (SMS) from Samsung.